Terms & Conditions
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Use of Information
We offer free delivery on all products. Each Order is re-confirmed from the customer on phone and the desired Product is delivered within 1 – 4 working days. Orders confirmed are processed on Next working day. However unforeseen circumstances may occur any time and could delay the delivery. Metrocity.pk has the authority to cancel any order without explanation or notice
What is Metrocity.pk's Exchange/Replace policy?
Metrocity.pk offers its customers a ' 03 DAYS EXCHANGE/REPLACE SERVICE '. You can raise the exchange/replace request of a product of its delivery
Is There Any Charges On Exchange/Replace Any Defected Product?
No! there are no charges on exchange/replace for products that are faulty or defected in anyway. You shall contact our customer care center through call or whatsapp and send them the details i.e. your name, invoice number and images of faulty product, they will contact you and exchange/replace your parcel within 07 working days without any cost
Note: If u want to exchange/replace faulty products, you will have to send the product first to our official address and after receiving of product, our officer will call and send the replacement product to your address
If We Don't Like the Products Then How We Exchange/Replace Them?
Metrocity.pk had built its policies very flexible for its customers, If any of our valuable customers don't like our product or want to order any other product from our website in place of the order that they already got, They will have to first send the product to our official address and after we receive the product our officer will communicate with you and ask you for the other product by which you want to replace your first order and will send the selected product to your address provided. Replacement can be made within 07 working days and we will charge Rs. 250 per kg for the new product.
Note: Products that you Replace/Exchange must be in their original condition and packaging. Products once used cannot be exchanged in any manner.
Is There Any Refund Policy On Metrocity.pk?
Products delivered may not be refunded. However, you may exchange, replace as per our Exchange / Replacements Policy.